Earlier this week the Metro Bank sent out an email to its customers advising that monthly statements were ready for clients to view. In an effort to increase use of its online facilities, the email also advertised the company’s improved Internet banking services. The email was simple and should have worked, it could have worked, but there was one major issue the bank hadn’t noticed: instead of using the Bcc (blind carbon copy) option, the bank had put all the emails in the “To:” field, disclosing the addresses of over 1,000 clients. The bank tried to make amends but ended up many angry customers who were irate over their personal email addresses being disclosed.

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